My Surgery Website is closing. Here is what that means for your practice.
MSW confirmed it is winding down. For most practices, site updates and support stopped on 1 September 2026, and hosting ends on 31 March 2027. Your website is still live today, and the choice of where it goes next is entirely yours.
The two dates that matter
1 September 2026, passed. MSW’s notice says it will not provide site updates or support beyond the later of your agreement expiry or this date. Your site stays online; it simply stops changing. A new clinician, a changed phone number or an accessibility fix is no longer covered.
31 March 2027. Hosting ends. After this your site is gone unless it has moved. Check your own MSW agreement, because your exact dates may differ.
Written by Dr Nitin Shori, a practising NHS GP. Practice Digital is independent of My Surgery Website and FPM Group. Dates are as described in MSW’s own notice; check yours before acting.
The five things practices ask first
When does My Surgery Website close?
Site updates and support stopped on 1 September 2026, or on your agreement expiry if that falls later. Hosting ends on 31 March 2027, and after that date the site stops being served. Those are the dates in MSW’s own notice; check the copy you were sent, because yours may differ.
Is it too late to move?
No. As at October 2026 you have around five months. A replacement NHS GP site takes about two weeks to build and the cut-over itself takes minutes. The practices that will struggle are the ones that leave it to February, when everyone still on MSW is asking every remaining supplier for a build slot at the same time.
Do we have to move at all?
Yes, if you want a working website after 31 March 2027. There is no option to stay. The only real decision is whether you move to a near-identical replacement of the site you have now, or to one built to NHS England’s current guidance. The work on your side is the same either way, so it is worth spending the move on an upgrade rather than a like-for-like swap.
What are the alternatives to My Surgery Website?
Suppliers currently selling websites to NHS general practice include Practice Digital, Tree View Designs, GP Surgery Sites, SurgeryWeb, iatro and The GP Website Company. (Pulse reported on 28 October 2026 that Silicon Practice practices have had their websites taken down after the company entered administration; see our guide for affected practices.) We are one of them, so take our view with that in mind. Rather than comparing screenshots, compare each supplier against the NHS England guidance checklist: a main menu of seven items or fewer with no News in it, a task-first homepage, dedicated Appointments and Prescriptions pages, a working site search, a practice policies page carrying the statutory leaflet information, no pop-ups or carousels, and WCAG 2.2 AA rather than the superseded 2.1 AA.
Who owns our domain name?
Usually the practice, but confirm it before you give notice. nhs.uk domains are allocated to the practice through NHS England and cannot be held by a website supplier, so those are safe. A .co.uk or .com domain may have been registered by your supplier on your behalf. Run a WHOIS lookup on your domain, and if the registrant is not the practice, ask in writing for the registrar login or the transfer authorisation code before you cancel anything.
See the difference rather than read about it. Put your current website address into our mock-up tool and it builds a draft of your own site, on your own content, in about a minute. No form, no call, nothing to install.
Your MSW site stays live while we build the new one.
Still paying MSW for months you will not use? You keep the old site until its hosting ends, and we build the new one alongside it on a private link. We do not charge you until the day you switch over, so there is no overlap and no double payment. Ask MSW in writing what it will refund: at least one practice was offered the unused months back once the new site was live.
The six steps
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1. See the demo (week 0)
Open our live customer demo, it’s a real working NHS GP site, with the chatbot, Welsh-language switcher, online services, the lot. Pricing is on it: £399 first year, no contract, site built in under two weeks. If it looks right, click the “Build mine” button on the page. If you’d rather a written compliance audit of your current site first, message us via the widget and we’ll send one inside a working day.
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2. Check your MSW notice period (week 0)
Find your latest MSW renewal letter. The contract terms will say something like “90 days’ notice before renewal” or “rolling 12-month auto-renew with 30 days notice”. Don’t panic if you’ve already missed the window for this year, you can still switch; we’ll just parallel-run until your MSW year ends.
If you can’t find your contract, MSW are obliged to send you a copy on request, we have a template for that email below.
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3. Sign up with us (week 1)
10-minute onboarding wizard at /onboarding. Direct Debit via GoCardless, standard NHS-supplier collection method, no card details, no platform lock-in. Your first year is £399 flat, no setup fee, and the price is locked for 60 months from that day.
If your MSW contract has remaining months, tell us in the wizard’s “why are you switching” field and we’ll only start your billing from MSW cut-over, not from sign-up day. Pure overlap, no double-payment.
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4. We build your draft site (week 1)
Within the first week, we lift your existing content from MSW, restructure it for the new templates, and build your draft. Our clinical team, working NHS GPs, with nurse and pharmacist reviewers on specialist pages, signs off every patient-facing page before you see it.
Anything we got wrong, you tell us in plain English. We don’t need you to learn a CMS to point things out.
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5. Tell MSW you’re leaving (week 2)
Use the template email below. Send it to MSW (BCC us, we can help with anything they push back on).
Subject: Contract non-renewal notice, [Practice name], [NHS practice code]
To: support@mysurgerywebsite.co.uk (verify against your most recent invoice)
Dear MySurgeryWebsite team,
This is formal notice that [Practice name] does not wish to renew our website contract at the end of the current term. Our current annual term ends on [date].
Per our contract clause [paste reference if known, or just “the notice period clause”], we are giving you the required [30 / 60 / 90] days’ written notice.
Please confirm in writing:
- The contract end date you are now working to.
- That no further charges will be raised after that date.
- The process for exporting our current site content for our records.
We will manage the DNS cut-over to our new provider ourselves and require no action from you on that.
Thank you,
[Your name], [Your role]
[Practice name]
[NHS practice code]
[Phone] / [Email] -
6. DNS cut-over (end of week 2)
Once your MSW contract ends, we update your domain’s DNS settings to point at the Practice Digital site. Takes minutes. We do this; you approve.
We also update:
- NHS Choices entry, your practice profile
- Google Business Profile, website link
- PCN intranet (if applicable)
- Anywhere else your site is linked from
You don’t lose a single patient visit. Search engines pick up the new site within 48 hours of cut-over.
What it costs
Practice Digital is £399 a year, with no setup fee. The price is written into your contract and fixed for five years: no CPI uplift, no annual adjustment. Moving your content across is included. Put that next to your most recent MSW invoice and you have your comparison. See full pricing →
What to check in your current contract
Find your most recent MSW agreement, invoice or renewal letter and check these points. If you can’t find your agreement, ask MSW in writing for a copy.
If anything in your contract concerns you, email info@practicedigital.co.uk with the relevant section attached. We’ll read it within a working day and tell you exactly what it means and what to do.
Frequently asked questions
Answered by Dr Nitin Shori, GP partner and founder of Practice Digital. Last reviewed 7 October 2026.
When does My Surgery Website close?
My Surgery Website’s own wind-down notice gives two dates. Site updates and support stopped on 1 September 2026, or on your agreement expiry if that falls later. Hosting ends on 31 March 2027, after which the site stops being served. Your own agreement may carry different dates, so check the copy you were sent before you plan around these.
Is it too late to move our practice website?
No. As at October 2026 there are around five months left before hosting ends on 31 March 2027. A replacement NHS GP site takes about two weeks to build, and the cut-over itself takes minutes. The practices that will struggle are the ones that leave it to February, when every remaining practice is asking every remaining supplier for a build slot at once.
Do we have to move at all?
Yes, if you want a working website after 31 March 2027. There is no option to stay where you are. The only real decision is whether you move to a near-identical replacement of what you have now, or to a site built to NHS England’s current guidance on GP websites. The work on your side is the same either way, which is why it is worth spending the move on an upgrade.
What are the alternatives to My Surgery Website?
Suppliers currently selling websites to NHS general practice in the UK include Practice Digital, Tree View Designs, GP Surgery Sites, SurgeryWeb, iatro and The GP Website Company. (Pulse reported on 28 October 2026 that Silicon Practice practices have had their websites taken down after the company entered administration; see our guide for affected practices.) Each publishes its own pricing. Rather than comparing screenshots, compare each one against the NHS England guidance checklist: a main menu of seven items or fewer with no News in it, a task-first homepage, dedicated Appointments and Prescriptions pages, a working site search, a practice policies page carrying the statutory leaflet information, no pop-ups or carousels, and WCAG 2.2 AA rather than 2.1 AA.
Who owns our domain name?
Usually the practice, but it is worth confirming before you give notice. nhs.uk domains are allocated to the practice through NHS England and cannot be held by a website supplier, so those are safe. A .co.uk or .com domain may have been registered by your supplier on your behalf. Run a WHOIS lookup on your domain, and if the registrant is not the practice, ask the supplier in writing for the registrar login or the transfer authorisation code before you cancel anything.
What does a replacement GP website cost?
Practice Digital charges £399 for the first year for an NHS GP practice site, with no setup fee, and that price is locked for 60 months from your start date. Other suppliers publish their own prices, and some charge separately for setup, content migration, extra pages or a Welsh-language version. When you compare quotes, ask what the figure is in year two and what is excluded.
Will we have any downtime during the switch?
No. The new site is built and runs at a temporary address while you review it. On cut-over day the DNS record is pointed at the new site and the old one stops serving in the same instant. Patients see no gap.
Will patients notice the change?
The address stays the same, so nobody has to learn a new web address and nothing bookmarked breaks. Patients will notice the pages are laid out differently, which is the point: the homepage leads with the things people actually came to do, and appointments and prescriptions get a page each instead of being buried in a menu.
Do we have to rewrite or redesign all our content?
No. Existing content lifts across as part of the build and you sign it off before anything goes live. Where NHS England guidance requires a page you do not currently have, such as a practice policies page carrying the named accountable GP statement and GP net earnings figure, that page is drafted for you to check and approve.
What happens to our existing content and news posts?
It all comes across as part of the build. You review the result and flag anything that is missing, and it gets added before cut-over rather than after.
What about eConsult, AccuRx, Patchs, SystmOnline and the NHS App?
They all carry across unchanged. Those tools live on the supplier side, not the website side. The new site embeds the same link or widget you use now, so there is nothing to reconfigure and nothing for patients to relearn.
Will we lose our Google ranking after switching?
Not if the cut-over is done properly. Your domain stays the same, so existing inbound links keep working. URL paths are mapped one-to-one where they can be and 301-redirected where they cannot. Structured data is rebuilt at the same time, which usually leaves practices slightly more visible a month after cut-over rather than less.
Does Practice Digital meet NHS England’s guidance for GP websites?
Yes, and the specifics are checkable rather than a claim. Our NHS GP sites ship with a main menu capped at seven items with News excluded from it, a task-first homepage, dedicated Appointments and Prescriptions pages written to the structure NHS England’s guidance sets out, a practice policies page carrying the statutory leaflet items, a site search, an accessibility statement in the GDS template format, and no pop-ups, carousels or chat overlays unless the practice specifically asks for them.
What accessibility standard do you meet?
WCAG 2.2 AA, which has been the assessment standard under the Public Sector Bodies Accessibility Regulations since 1 October 2024. A number of suppliers still cite WCAG 2.1 AA, the previous standard. To be straight with you: this is a build standard that we test against before launch, not an independently audited annual certification. If you need a third-party audit certificate, say so and we will tell you honestly whether we can supply it.
What if our practice is in Wales?
Welsh-language content is standard rather than a paid add-on, served through a one-click toggle on every page. The site signposts Healthcare Inspectorate Wales rather than CQC, and the Public Services Ombudsman for Wales rather than the English Parliamentary and Health Service Ombudsman. See our Cymraeg GP website page for the Welsh-specific detail.
What if MSW or another supplier pushes back on cancellation?
Copy us in on your notice email. The usual pushback is a claim that the contract auto-renewed or that there is an early-termination fee, and most of it does not survive a careful read of the actual terms. In the worst case you carry on paying the old supplier until the contract ends naturally while the new site runs alongside it at no charge.
What if we do not like the new site?
You see it in full and sign it off before anything goes live, so there should be no surprise at the end. You also have 14 calendar days from Direct Debit mandate activation to cancel for a full refund.
Can our partners, practice manager or IT lead look at it first?
Yes. Put your current website address into our free mock-up tool and it builds a draft of your own site, on your own content, for you to circulate. There is no call, no form and no salesperson in the way.
Ready when you are.
Start with the mock-up. It costs you a web address and about a minute, and you will know straight away whether this is worth a conversation.
Read before you switch
- Practice Digital vs MySurgeryWebsite, the side-by-side, including the renewal-price trap.
- How to switch GP surgery website providers without disrupting patients, deeper guide.
- What the NHS England benchmarking tool checks, how your new site should score.
- Pricing, £399/yr flat for GP surgeries, locked for 60 months from your start date.